Company Policies

The quality policy of the Reina Group is to achieve sustained, profitable growth by providing services and products which consistently satisfy the needs and expectations of its customers.
This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.

Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Managing Director.

To achieve and maintain the required level of assurance the Managing Director retains responsibility for the Quality System.

Our Quality Policy therefore is to strive for total customer satisfaction by virtue of…

• System design, supply, installation and servicing of low carbon technologies
• Compliance with statutory and regulatory requirements
• Regular review of effectiveness of quality management system and
• Continual improvement of our systems and operation

The Reina Group recognises that inherent in the nature of the services we provide to our customers is a potential to impact upon the environment.  We are nevertheless committed to sustainable development by meeting the needs of the present without compromising the ability of future generations to meet their own needs.

Fortunately, it is also almost always true that the more efficient the design and equipment we install, the more cost effective it is for our customers and the lower its environmental impact- a genuine ‘win win’ situation!

Our aim therefore is to continually reduce the impact of our business on the environment by adherence to the following guidelines:

• We will comply with all environmental legislation and industry recognised codes of practise, seeking to exceed them wherever practicable
• All our designs and installations will reflect our concern of meeting the highest achievable standards of efficiency and environmental performance
• We will work with our customers to ensure they understand the environmental impacts of the work we do for them and encourage them to adopt the most efficient and environmentally responsible solutions
• By working with our suppliers and industry bodies, we will keep abreast of the latest technology to ensure we are always offering the most efficient and responsible designs and installations available
• We will raise awareness, encourage participation and train employees in environmental matters
• It is the responsibility of the Managing Director of the Reina Group to implement the above policy and to monitor our continuing performance against it.

GDPR Policy

E Reina Ltd T/A Reina Group Privacy Policy & Statement

Your privacy is important to us. Reina Group understands that when you, our customer, use our website and services, you are entrusting us with your most valuable asset—your data. You trust that its privacy will be protected and that it will be used only in a way that is consistent with your expectations.

This privacy Policy explains what personal data we collect from you, through our interactions with you and through our services, and how we use that data.

See here for more information on our GDPR Policy